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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first thing you should do is press the Help button, which is visible on each and every page. A pop-up window will open. It contains elaborate info about all the operations that you can perform on the given page. Each pop-up window opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive array of instructional video clips describing how to work with our web hosting Control Panel. They're intended for those of you who would like to see how things are being done instead of only reading articles. In this way, everyone can swiftly become familiar with our Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you are looking for, take a peek at our extensive FAQ database, which includes questions asked by real clients and offers practical solutions. We frequently update our FAQ section with new entries in order to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ database either, you can contact our fantastic team of technical support engineers available 24/7/365 and eager to help you with any query. Each support ticket you submit will be answered in less than sixty minutes (the average response time is just 20 mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 239303

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com